Legal
Cancellation and refunds
This page shows when you can cancel a booking, what happens to your payment and how long a refund takes. The binding wording is in section 4 of our terms and conditions. For classes and rentals, what matters is whether you cancel at least 48 hours before the start.
Overview by service
Classes (painting class, creative evening)
- Cancelled at least 48 h before the start
- Cancellation is free. When you cancel via the link in the confirmation e-mail, we automatically refund what you paid minus the payment processing fee (charged by the payment gateway). The e-mail shows what you paid, the fee and what is refunded.
- Cancelled less than 48 h before, or no-show
- The amount paid is not refunded, but we will gladly move you to another date: call or write to us. In case of a no-show the amount paid is forfeited.
- If ArtLoft cancels the date
- We refund the full amount you paid (without deducting the fee) or, at your request, offer another date.
The painting class runs with at least 5 participants. If that number is not reached, we move the date to the nearest suitable one and your payment carries over to the new date. If you cannot make the new date either, you can send someone else in your place.
Atelier and studio rental
- Cancelled at least 48 h before the start
- Cancelling at least 48 hours before the start is free. We refund what you paid minus the payment processing fee.
- Cancelled less than 48 h before, or no-show
- The amount paid is not refunded, but we will gladly move you to another date. In case of a no-show the amount paid is forfeited.
- If ArtLoft cancels the date
- We refund the full amount you paid (without deducting the fee) or, at your request, offer another date.
Rental is paid in full in advance by card and cleaning is already included. Studio + atelier rental is only an enquiry when you book: payment and conditions are agreed when we confirm the booking.
Team building and company events made to order
- Cancelled at least 48 h before the start
- The deposit is 50% of the event price. Cancelling at least 7 days before the event is free.
- Cancelled less than 48 h before, or no-show
- If you cancel less than 7 days before the event, the deposit is forfeited.
- If ArtLoft cancels the date
- Terms are stated in your price quote. If we cancel the event, we refund the deposit.
We always prepare the price to order. Catering is arranged directly by ArtLoft.
How to cancel a booking
The quickest way is the “Cancel booking” link in your confirmation e-mail. You can also write to info@artloft.sk or call +421 902 832 837.
Need a different date?
Moving a date is free and unlimited if you contact us at least 48 hours before the start. You cannot change the date yourself on the website: call us on +421 902 832 837 or write to info@artloft.sk and we will move it for you and confirm the new date by e-mail. You may also send a substitute participant instead of yourself, just let us know in advance (preferably by e-mail, with the substitute's name).
If you contact us less than 48 hours before the start, the payment is not refunded, but we will gladly offer you a move.
How long does a refund take
We refund the money the same way you paid, to your card. When you cancel, we refund what you paid minus the payment processing fee charged by the payment gateway (the actual fee of your payment, or 1.5% + €0.25 if we cannot determine it). The refund usually appears on your statement within 5 to 10 business days depending on your bank, and no later than 14 days.
If you did not complete the payment, the booking is cancelled automatically after 30 minutes, the date is released and nothing is charged to your card.
What if ArtLoft cancels
We may cancel or change a date for operational reasons, for example the tutor's illness or unforeseen events. We will then contact you by e-mail without delay and offer another date or a full refund of what you paid (without deducting the fee). The money is refunded automatically.
If a painting class does not reach the minimum of 5 participants, we move the date to the nearest suitable one and e-mail everybody who booked. Your payment carries over to the new date. If you cannot make it then either, you can send someone else in your place.
Gift vouchers
A voucher is valid for 12 months from purchase. You can withdraw within 14 days of payment if the voucher has not been used: write to info@artloft.sk and we refund your card, the voucher becomes invalid.
A booking paid by voucher is cancelled like any other booking. If you cancel at least 48 hours before the start, or if ArtLoft cancels the date, the value goes back to the voucher for another date. For later cancellation or a no-show the value is forfeited. Any part paid by card is refunded under the rules above.
The voucher cannot be exchanged for cash. Details are in section 4a of our terms and conditions.
Withdrawal within 14 days
For leisure services booked for a specific date (classes, evenings, workshops, team building, rental) the law gives consumers no 14-day right of withdrawal. The cancellation rules above apply instead. Details are in section 5 of our terms and conditions.
Questions, or an exceptional case?
Get in touch, we are happy to find a solution.