Terms and conditions

1. General

Services are provided by Magdalenka s.r.o. ("ArtLoft"). A "customer" is anybody who books or orders a service from us; a "consumer" is a customer who does not act in the course of a business.

Our services include painting classes, creative evenings, workshops, team building, painting experiences at your venue and studio rental. The scope, price and conditions of each service are shown with the service on the website or in an individual quote.

2. Booking and contract

You can book online, by phone or by e-mail.

For services with online payment (painting class, studio and atelier rental) the contract is concluded when you pay by card: once the payment succeeds the booking is binding and you receive a confirmation by e-mail. Until you pay, the date is held for you for up to 30 minutes. For services without online payment (for example the creative evening, studio + atelier rental, team building) the booking is only an enquiry and non-binding until ArtLoft confirms it by e-mail or phone; the contract is concluded by that confirmation. For group and corporate events prepared to order, the contract is concluded when you accept our individual quote.

Capacity is limited. The painting class needs a minimum of 5 participants. If that number is not reached, we will move the date to the nearest suitable one and your payment carries over to the new date. If you cannot make the new date either, you can send someone else in your place.

ArtLoft may also cancel or change a date for other operational reasons (for example the tutor's illness or unforeseen events). In that case we will contact you without delay and offer another date or a full refund.

3. Prices and payment

Prices are in euros and shown with each service. Class prices include art materials unless stated otherwise. Rental is priced per hour and charged online as the hourly price times the length of the booking. Team building, company events and painting at your venue are priced by individual quote. For these events ArtLoft arranges the catering directly. The deposit is 50% of the event price, the rest is paid as agreed in the quote.

Rental is paid in full in advance online by card, and cleaning is already included, nothing is added. The customer chooses the start and the end of the rental in 30-minute steps (for example 14:30 – 17:00) and the price is calculated per half hour.

Online payment is made by payment card through the Stripe payment gateway (Stripe Payments Europe, Ltd.). Card details are processed only by the payment provider; ArtLoft does not see or store them. For services without online payment, payment is agreed when the booking is confirmed.

If you pay in advance, the booking is binding once the payment succeeds. An unpaid booking is cancelled automatically after the payment deadline (30 minutes) and the date is released to others; nothing is charged to your card in that case.

You receive a payment confirmation by e-mail (with a link to the Stripe receipt). We issue an invoice on request.

4. Cancellation

You can cancel yourself via the "Cancel booking" link in your confirmation e-mail, by e-mail to info@artloft.sk or by phone:

• at least 48 hours before the start: free cancellation. We refund the amount you paid minus the payment processing fee (the actual fee charged by the payment gateway for that payment; if it cannot be determined, 1.5% + €0.25). When you cancel via the link in the e-mail, the refund goes automatically to the card you paid with; it usually appears on your statement within 5 to 10 business days depending on your bank, and no later than 14 days. The e-mail and the cancellation page show what you paid, the fee and what is refunded. When you cancel by e-mail or phone, we refund it the same way without undue delay;
• less than 48 hours before the start: the amount paid is not refunded. Instead of cancelling, we will gladly move you to another date: just call or write to us, the cancellation link points you to this option. We can decide on an exception for serious reasons individually;
• moving a date is free and unlimited if you ask at least 48 hours before the start; ArtLoft arranges the move and you receive the new date by e-mail;
• in case of a no-show without cancelling, the amount paid is forfeited;
• you may send a substitute participant instead of yourself if you let us know in advance;
• if ArtLoft cancels the date, you get a full refund (without deducting the fee) or, at your request, another date;
• team building and company events to order: the deposit is 50% of the event price. Cancellation at least 7 days before the event is free; for later cancellation the deposit is forfeited. The exact terms are stated in the price quote.

4a. Gift vouchers

You can buy a gift voucher on the Gift vouchers page (card payment via Stripe) or order it by e-mail or phone. The contract is concluded by payment. We e-mail the voucher to the buyer together with a link to a printable version. If the buyer chooses, we also e-mail it directly to the recipient on the chosen day in the morning.

• A voucher is valid for 12 months from purchase unless stated otherwise on it. The expiry date is printed on the voucher.
• A voucher for a service (for example a painting class for two) is valid for that service and number of people, even if the price of the service changes in the meantime.
• A value voucher can be used for services paid online (painting class, atelier and studio rental), and for other services by arrangement. If the price is higher than the balance, the difference is paid by card. Any unused balance stays on the voucher until it expires.
• The voucher is used by entering its code in the payment step of the online booking, or by e-mail or phone.
• The voucher cannot be exchanged for cash and the balance is not paid out.
• Anyone who knows the code can use the voucher. Keep the code safe, as you would money. If you lose it, we will send it again.
• A booking paid by voucher is cancelled under section 4. If it is cancelled at least 48 hours before the start, or if ArtLoft cancels the date, the value goes back to the voucher. For later cancellation or a no-show the value is forfeited, the same as a payment.
• After the expiry date the voucher can no longer be used.
• For online purchases we issue an invoice (e-mailed by the Stripe payment gateway). Companies can enter their details at checkout.

5. Withdrawal from the contract

For contracts concluded at a distance, consumers generally have the right to withdraw within 14 days without giving a reason under Slovak Act No. 102/2014 Coll.

Under Section 7(6)(l) of that Act, this right does not apply to leisure services where the contract specifies a particular date or period of performance. This covers bookings of classes, evenings, workshops, team building and rental for a specific date; the cancellation rules in section 4 apply instead.

A gift voucher is a service without a set date, so consumers can withdraw from its purchase within 14 days of payment without giving a reason, as long as the voucher has not been used. Just let us know by e-mail at info@artloft.sk. We refund the payment the same way you paid, within 14 days at the latest, and the voucher becomes invalid.

6. Conduct in the studio

Participants must follow the tutor's instructions and the house rules. The customer is liable for damage to the equipment of the studio under general legal rules.

7. Complaints

If a service was not provided properly, please send your complaint without undue delay to info@artloft.sk with your name, contact, date and a description of the problem. We resolve complaints without undue delay and no later than 30 days. You may request a reasonable price reduction or a refund if the defect cannot be remedied.

8. Out-of-court dispute resolution

If you are not satisfied with how we handled your complaint, you may submit a proposal for alternative dispute resolution (ADR) under Slovak Act No. 391/2015 Coll. The list of ADR bodies is available at www.mhsr.sk; the EU online dispute resolution platform is at ec.europa.eu/consumers/odr. The supervisory authority is the Slovak Trade Inspection (SOI), www.soi.sk.

9. Personal data and final provisions

We process personal data in line with the GDPR; see our privacy policy at /gdpr. The contract is governed by Slovak law. These terms take effect when published on the website; the version valid at the time of booking applies.